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According to the second paragraph, one of the traits that characterize the New Public Management System is the

A introduction of service delivery.
B competition among private service providers.
C decentralization of resource control.
D focus on customer achievement.
E promotion of mergers between public and private sectors.

New Public Management Model The new public management model, which emerged in the 1980s, represented an attempt to make the public sector more business-like as well as to improve the efficiency of the Government, borrowed ideas and management models from the private sector. It emphasized the centrality of citizens who were the recipient of the services or customers to the public sector. New public management system also proposed a more decentralized control of resources. It explored other service delivery models so as to achieve better results, including a quasi-market structure where public and private service providers competed with each other in an attempt to provide better and faster services. The Core Themes for the New Public Management were: 1. A strong focus on financial control, value for money and increasing public sector efficiency; 2. A command and control mode of functioning, identifying and setting targets and continuous monitoring of public sector performance; 3. Introducing audits and controls at professional level, using transparent means to review public worker performance, setting benchmarks, using protocols to ameliorate public sector worker professional behaviour; 4. Greater customer orientation and responsiveness and increasing the scope of roles played by non-public sector providers; 5. Deregulating the labor market, replacing collective agreements to individual rewards packages combined with short term contracts; 6. Introducing new forms of corporate governance, introducing a board model of functioning and concentrating the power to the strategic core of the organization. (www.managementstudyguide.com/new-public-management.htm. Adaptado.) De acordo com o primeiro e o segundo parágrafo, o novo modelo de gestão pública

A foi disseminado e consolidado na década de 1980.
B aproximou a gestão pública do modelo de gestão do setor privado. c
C tem por objetivo substituir os serviços de natureza privada no setor público.
D concentra os serviços públicos em empresas estatais.
E devolveu a cidadania aos consumidores de serviços públicos.
Texto associado
Knowledge and the library It was not until the development of monastic libraries in Europe around 1200 that humanity amassed in a single place what approached the collective wisdom and knowledge of the age. Libraries may be exchanges of information and market places for ideas but they are also the buildings which contain the bulk of human knowledge. Or, at least they were until the electronic digitally stored information revolution of the 1980s. Now knowledge is virtually everywhere; it has broken free of the constraint of buildings. Today if you were today to destroy all theworld’s libraries, it is unlikely that more than 20% of human knowledge would be lost. Certainly, a large amount of archival material would disappear forever, but a substantial volume of knowledge would survive. If a library is a repository of knowledge, this is now just one of its functions. The library’s prime function is now making that knowledge available and encouraging exchange and reflection upon it. Electronic knowledge is nowadays available to everybody – in the home, workplace, airport terminal, school, and so on. The Internet has liberated the library; nevertheless, it has not removed the justification for library facilities. (www.sciencedirect.com/science/article/pii/B978185617619410017X. Adaptado)

No trecho do terceiro parágrafo – nevertheless , it has not removed the justification for library facilities. –, o termo em destaque indica

A contraste.
B conclusão.
C decorrência.
D exclusão.
E simultaneidade.
Texto associado
Knowledge and the library It was not until the development of monastic libraries in Europe around 1200 that humanity amassed in a single place what approached the collective wisdom and knowledge of the age. Libraries may be exchanges of information and market places for ideas but they are also the buildings which contain the bulk of human knowledge. Or, at least they were until the electronic digitally stored information revolution of the 1980s. Now knowledge is virtually everywhere; it has broken free of the constraint of buildings. Today if you were today to destroy all theworld’s libraries, it is unlikely that more than 20% of human knowledge would be lost. Certainly, a large amount of archival material would disappear forever, but a substantial volume of knowledge would survive. If a library is a repository of knowledge, this is now just one of its functions. The library’s prime function is now making that knowledge available and encouraging exchange and reflection upon it. Electronic knowledge is nowadays available to everybody – in the home, workplace, airport terminal, school, and so on. The Internet has liberated the library; nevertheless, it has not removed the justification for library facilities. (www.sciencedirect.com/science/article/pii/B978185617619410017X. Adaptado)

According to the first and second paragraph, nowadays, the main function of a library is to

A collect and maintain archival material.
B obliterate the bulk of human knowledge in a public facility.
C bring together and store books like it has been done since 1200.
D keep at least one fifth of all publications in digital format.
E make knowledge available besides fostering its exchange.
Texto associado
Knowledge and the library It was not until the development of monastic libraries in Europe around 1200 that humanity amassed in a single place what approached the collective wisdom and knowledge of the age. Libraries may be exchanges of information and market places for ideas but they are also the buildings which contain the bulk of human knowledge. Or, at least they were until the electronic digitally stored information revolution of the 1980s. Now knowledge is virtually everywhere; it has broken free of the constraint of buildings. Today if you were today to destroy all theworld’s libraries, it is unlikely that more than 20% of human knowledge would be lost. Certainly, a large amount of archival material would disappear forever, but a substantial volume of knowledge would survive. If a library is a repository of knowledge, this is now just one of its functions. The library’s prime function is now making that knowledge available and encouraging exchange and reflection upon it. Electronic knowledge is nowadays available to everybody – in the home, workplace, airport terminal, school, and so on. The Internet has liberated the library; nevertheless, it has not removed the justification for library facilities. (www.sciencedirect.com/science/article/pii/B978185617619410017X. Adaptado)

De acordo com o texto, a Internet:

A banalizou o conhecimento.
B transformou o conhecimento em mercadoria.
C retirou o sentido da existência das bibliotecas.
D tornou o conhecimento mais acessível e democrático.
E trouxe novas formas de catalogar materiais e acervos.
Texto associado
Knowledge and the library It was not until the development of monastic libraries in Europe around 1200 that humanity amassed in a single place what approached the collective wisdom and knowledge of the age. Libraries may be exchanges of information and market places for ideas but they are also the buildings which contain the bulk of human knowledge. Or, at least they were until the electronic digitally stored information revolution of the 1980s. Now knowledge is virtually everywhere; it has broken free of the constraint of buildings. Today if you were today to destroy all theworld’s libraries, it is unlikely that more than 20% of human knowledge would be lost. Certainly, a large amount of archival material would disappear forever, but a substantial volume of knowledge would survive. If a library is a repository of knowledge, this is now just one of its functions. The library’s prime function is now making that knowledge available and encouraging exchange and reflection upon it. Electronic knowledge is nowadays available to everybody – in the home, workplace, airport terminal, school, and so on. The Internet has liberated the library; nevertheless, it has not removed the justification for library facilities. (www.sciencedirect.com/science/article/pii/B978185617619410017X. Adaptado)

No trecho do segundo parágrafo – it is unlikely that more than 20% of human knowledge would be lost – o termo em destaque pode ser substituído, sem alteração de sentido, por:

A dissimilar.
B improbable.
C impossible.
D unequally.
E disgusting.
Texto associado
Knowledge and the library It was not until the development of monastic libraries in Europe around 1200 that humanity amassed in a single place what approached the collective wisdom and knowledge of the age. Libraries may be exchanges of information and market places for ideas but they are also the buildings which contain the bulk of human knowledge. Or, at least they were until the electronic digitally stored information revolution of the 1980s. Now knowledge is virtually everywhere; it has broken free of the constraint of buildings. Today if you were today to destroy all theworld’s libraries, it is unlikely that more than 20% of human knowledge would be lost. Certainly, a large amount of archival material would disappear forever, but a substantial volume of knowledge would survive. If a library is a repository of knowledge, this is now just one of its functions. The library’s prime function is now making that knowledge available and encouraging exchange and reflection upon it. Electronic knowledge is nowadays available to everybody – in the home, workplace, airport terminal, school, and so on. The Internet has liberated the library; nevertheless, it has not removed the justification for library facilities. (www.sciencedirect.com/science/article/pii/B978185617619410017X. Adaptado)

De acordo com o primeiro e o segundo parágrafo, a partir da década de 1980,

A as bibliotecas começaram a se subdividir em edifícios menores.
B grandes bibliotecas começaram a se especializar em áreas do conhecimento humano.
C o conhecimento humano deixou de se limitar às bibliotecas devido à revolução digital.
D cerca de 20% do conhecimento humano desprendeu-se das bibliotecas.
E em muitos aspectos, as bibliotecas se aproximaram dos mosteiros medievais.
Texto associado
An increasing body of evidence suggests that the time we spend on our smartphones is interfering with our sleep, self-esteem, relationships, memory, attention spans, creativity, productivity and problem-solving and decision-making skills. But there is another reason for us to rethink our relationships with our devices. By chronically raising levels of cortisol, the body’s main stress hormone, our phones may be threatening our health and shortening our lives. If they happened only occasionally, phone-induced cortisol spikes might not matter. But the average American spends four hours a day staring at their smartphone and keeps it within arm’s reach nearly all the time, according to a tracking app called Moment. “Your cortisol levels are elevated when your phone is in sight or nearby, or when you hear it or even think you hear it,” says David Greenfield, professor of clinical psychiatry at the University of Connecticut School of Medicine and founder of the Center for Internet and Technology Addiction. “It’s a stress response, and it feels unpleasant, and the body’s natural response is to want to check the phone to make the stress go away.” But while doing so might soothe you for a second, it probably will make things worse in the long run. Any time you check your phone, you’re likely to find something else stressful waiting for you, leading to another spike in cortisol and another craving to check your phone to make your anxiety go away. This cycle, when continuously reinforced, leads to chronically elevated cortisol levels. And chronically elevated cortisol levels have been tied to an increased risk of serious health problems, including depression, obesity, metabolic syndrome, Type 2 diabetes, fertility issues, high blood pressure, heart attack, dementia and stroke. (Catherine Price. www.nytimes.com, 24.04.2019. Adaptado.)

According to the text, smartphones may

A diminish stress-related hormone cortisol.
B release anti-anxiety hormones.
C induce creativity and decision-making skills.
D be hazardous to our long-term health.
E improve human life in the long run.