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Businesses are starting to introduce new options for tipping at self-checkout machines, putting even more pressure on customers amid rising inflation costs. Despite having zero interaction with employees during transactions, self-checkout machines at places such as coffee shops, bakeries, airports, and sports stadiums are giving customers the option to leave the typical 20% tip, according to a report from the Wall Street Journal. Business owners believe that the prompt for a tip can boost staff pay and increase gratuities — but customers are questioning where and to whom the extra cash is going, considering self-checkout is done by the customers themselves. “They’re cutting labor costs by doing self-checkout. So what’s the point of asking for a tip? And where is it going?” are some of the questions customers ask. But tipping researchers claim this is a way for companies to put the responsibility of paying employees on the customer rather than increasing employee salaries themselves. Self-tipping is viewed by many customers as a way to guilt-trip the person into tipping on something when they typically wouldn’t. Many companies told the Journal that these tipping prompts are optional, and the extra gratuity is split between all employees. However, experts say that tips at a self-checkout machine might never even get to an actual employee since protections for tipped workers in the federal Fair Labor Standards Act don’t extend to machines. Internet: (adapted).
