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Ao monitorar o uso do seu aplicativo para smartphones, um banco digital percebeu que havia muitas reclamações de usuários quanto à facilidade de realizar algumas tare-fas comuns. Com o objetivo de resolver esse problema, foi constituído um time de Design Thinking.
O time resolveu basear seu processo de trabalho na téc-nica do duplo diamante, sugerida pelo Design Council do Reino Unido, que propõe

A divergir e convergir em busca de uma visão do pro-blema e depois divergir e convergir em busca de uma solução.
B divergir para buscar ideias brilhantes e convergir para buscar soluções brilhantes.
C produzir duas propostas de alto valor agregado para escolha do cliente.
D produzir, ao mesmo tempo, maior valor para o cliente e para o fornecedor.
E produzir uma solução bruta, protótipo, e, a seguir, uma solução lapidada, final.

Em um time ágil utilizando Scrum, uma nova Sprint foi ini-ciada com o objetivo de entregar alguns relatórios impor-tantes para a gestão de contas de um banco comercial. No terceiro dia da Sprint, uma Developer assumiu a tarefa, planejada para quatro horas, de integrar uma consulta a um serviço externo, para a qual precisava de credenciais de autenticação no serviço. Durante o dia, os responsá-veis por esse serviço não responderam aos seus pedidos pela credencial, o que estava acertado de ser feito com presteza, em até trinta minutos. Com isso, a tarefa não pôde ser completada no dia.
De acordo com as práticas do Scrum, além de outras ações possíveis, é essencial

A ajustar o Product Backlog para incluir o atraso.
B devolver a tarefa no fim do dia para o Scrum Master.
C identificar o impedimento no próximo Daily Scrum.
D informar o Product Owner sobre o problema.
E registrar o ocorrido na próxima Sprint Review.

Um funcionário de um banco é emocionalmente instável, incapaz de despertar muito entusiasmo ou interesse em seus subordinados. Sua consciência sobre suas próprias emoções e as emoções dos outros é quase nula. Normalmente reage de forma exagerada aos problemas. Ele não entende por que seus subordinados ficam pertur-bados com ele.
Essa descrição caracteriza um funcionário que possui baixa

A dissonância emocional
B autoconcordância
C autoavaliação básica
D habilidade conceitual
E inteligência emocional

As técnicas e boas práticas adotadas pelas organizações no contexto do trabalho à distância (teletrabalho) afetam o comportamento organizacional, principalmente através de sua influência na identificação organizacional, um cons-truto que mede o nível de conexão afetiva e cognitiva en-tre o trabalhador e a organização.
Na relação entre os elementos do teletrabalho e a identifi-cação organizacional, verifica-se que

A uma boa relação do teletrabalhador com o gestor, ba-seada em alta confiança e alto controle, afeta positiva-mente a identificação organizacional.
B o suporte material é suficiente para uma boa identifi-cação organizacional nas práticas do teletrabalho, e mais relevante do que o suporte social e simbólico.
C a intensidade do teletrabalho não afeta o nível de identificação organizacional, independentemente do sentido que o teletrabalhador atribui às práticas da or-ganização.
D a força da identificação organizacional aumenta, quando as práticas e arranjos do teletrabalho desfa-vorecem a sensação de pertencimento ao grupo e a despersonalização.
E normas claras e suporte organizacional adequado afetam positivamente a identificação organizacional, pois contribuem para o sentimento de confiança.
Texto associado
Access to affordable credit is fundamental to personal resilience and economic advancement. It helps fund housing, education, small businesses, and insurance to protect against financial shocks. Globally, 1.4 billion adults have no access to formal financial services because they lack a credit history, which is only acquired once someone has been granted credit. This paradox means millions of people are financially excluded.
This is not only a problem in emerging and developing markets, but also in developed markets like the US and the UK where millions remain underserved: approximately 45 million Americans are either credit invisible or have unscorable credit files, and around 5 million UK residents lack a mainstream credit history. For financial institutions, this represents not just a moral imperative, but also a major opportunity to unlock a new and largely untapped market through innovative and ethical data use.
Grocery shopping data is emerging as one of the most powerful alternative data sources for understanding the financial behavior of "credit invisibles". These four key characteristics highlight why grocery data is so insightful for credit scoring people with no credit history: universality, recency, granularity and frequency. Everyone buys groceries. Grocery shopping is a universal necessity that cuts across socioeconomic, geographic, and demographic boundaries. This makes grocery data uniquely representative of the broader population, which is a rare attribute among alternative data sources. Unlike many traditional data sources, grocery data is continually refreshed. Most consumers shop for groceries weekly, if not more often. This regularity offers a real-time view into consumer behavior, enabling financial institutions to assess an individual's current financial situation with striking accuracy. Grocery shopping data captures detailed behavioral signals. For example, consistent purchasing of staple goods at the same time each month can indicate budgeting discipline. Price sensitivity and use of discounts may suggest cautious financial management. A high-percentage of healthy food items and lack of junk food can be an indicator of financial responsibility. The high frequency of grocery shopping offers a dense timeline of behavioral data, allowing models to detect consistent financial habits, patterns, and anomalies. Unlike once-off data points like loan applications, grocery data builds a behavioral track record over time.
Research by scholars at Rice University, the University of Notre Dame, and Northwestern University found that variables such as shopping frequency, consistency in spending, choice of products, and use of discount programs correlate strongly with credit risk profiles. Importantly, it demonstrated that these behavioral patterns could significantly improve the predictive power of credit models, particularly for consumers without formal credit histories.
Grocery shopping data is recent, frequent, universal, and rich in behavioral insights. Coupled with banking data within a privacy-preserving data collaboration environment, it's opening the path to financial inclusion and protection for millions. Financial inclusion has remained out of reach for far too many, for far too long. Grocery data, used responsibly and collaboratively, may be the innovation that changes that at scale.
Available at: . Retrieved on: October 26, 2025. Adapted.

In paragraph 5, the sentence "Financial inclusion has remained out of reach for far too many, for far too long" means that

A for many years, a large number of people have remained unable to access affordable credit.
B in a long time, banks and governmental administration were unable to collaborate systematically.
C many people have not been interested in becoming eligible for low-income credit access programs lately.
D despite the new technology, most people do not have access to e-commerce, because they are in debt.
E the increase in the credit card eligibility has contributed to higher profits for financial institutions.
Texto associado
Access to affordable credit is fundamental to personal resilience and economic advancement. It helps fund housing, education, small businesses, and insurance to protect against financial shocks. Globally, 1.4 billion adults have no access to formal financial services because they lack a credit history, which is only acquired once someone has been granted credit. This paradox means millions of people are financially excluded.
This is not only a problem in emerging and developing markets, but also in developed markets like the US and the UK where millions remain underserved: approximately 45 million Americans are either credit invisible or have unscorable credit files, and around 5 million UK residents lack a mainstream credit history. For financial institutions, this represents not just a moral imperative, but also a major opportunity to unlock a new and largely untapped market through innovative and ethical data use.
Grocery shopping data is emerging as one of the most powerful alternative data sources for understanding the financial behavior of "credit invisibles". These four key characteristics highlight why grocery data is so insightful for credit scoring people with no credit history: universality, recency, granularity and frequency. Everyone buys groceries. Grocery shopping is a universal necessity that cuts across socioeconomic, geographic, and demographic boundaries. This makes grocery data uniquely representative of the broader population, which is a rare attribute among alternative data sources. Unlike many traditional data sources, grocery data is continually refreshed. Most consumers shop for groceries weekly, if not more often. This regularity offers a real-time view into consumer behavior, enabling financial institutions to assess an individual's current financial situation with striking accuracy. Grocery shopping data captures detailed behavioral signals. For example, consistent purchasing of staple goods at the same time each month can indicate budgeting discipline. Price sensitivity and use of discounts may suggest cautious financial management. A high-percentage of healthy food items and lack of junk food can be an indicator of financial responsibility. The high frequency of grocery shopping offers a dense timeline of behavioral data, allowing models to detect consistent financial habits, patterns, and anomalies. Unlike once-off data points like loan applications, grocery data builds a behavioral track record over time.
Research by scholars at Rice University, the University of Notre Dame, and Northwestern University found that variables such as shopping frequency, consistency in spending, choice of products, and use of discount programs correlate strongly with credit risk profiles. Importantly, it demonstrated that these behavioral patterns could significantly improve the predictive power of credit models, particularly for consumers without formal credit histories.
Grocery shopping data is recent, frequent, universal, and rich in behavioral insights. Coupled with banking data within a privacy-preserving data collaboration environment, it's opening the path to financial inclusion and protection for millions. Financial inclusion has remained out of reach for far too many, for far too long. Grocery data, used responsibly and collaboratively, may be the innovation that changes that at scale.
Available at: . Retrieved on: October 26, 2025. Adapted.

In the section of paragraph 3 "These four key characteristics highlight why grocery data is so insightful for credit scoring people with no credit history", the term key can be substituted, with no change in meaning, by

A important
B casual
C peripheral
D unusual
E minor
Texto associado
Access to affordable credit is fundamental to personal resilience and economic advancement. It helps fund housing, education, small businesses, and insurance to protect against financial shocks. Globally, 1.4 billion adults have no access to formal financial services because they lack a credit history, which is only acquired once someone has been granted credit. This paradox means millions of people are financially excluded.
This is not only a problem in emerging and developing markets, but also in developed markets like the US and the UK where millions remain underserved: approximately 45 million Americans are either credit invisible or have unscorable credit files, and around 5 million UK residents lack a mainstream credit history. For financial institutions, this represents not just a moral imperative, but also a major opportunity to unlock a new and largely untapped market through innovative and ethical data use.
Grocery shopping data is emerging as one of the most powerful alternative data sources for understanding the financial behavior of "credit invisibles". These four key characteristics highlight why grocery data is so insightful for credit scoring people with no credit history: universality, recency, granularity and frequency. Everyone buys groceries. Grocery shopping is a universal necessity that cuts across socioeconomic, geographic, and demographic boundaries. This makes grocery data uniquely representative of the broader population, which is a rare attribute among alternative data sources. Unlike many traditional data sources, grocery data is continually refreshed. Most consumers shop for groceries weekly, if not more often. This regularity offers a real-time view into consumer behavior, enabling financial institutions to assess an individual's current financial situation with striking accuracy. Grocery shopping data captures detailed behavioral signals. For example, consistent purchasing of staple goods at the same time each month can indicate budgeting discipline. Price sensitivity and use of discounts may suggest cautious financial management. A high-percentage of healthy food items and lack of junk food can be an indicator of financial responsibility. The high frequency of grocery shopping offers a dense timeline of behavioral data, allowing models to detect consistent financial habits, patterns, and anomalies. Unlike once-off data points like loan applications, grocery data builds a behavioral track record over time.
Research by scholars at Rice University, the University of Notre Dame, and Northwestern University found that variables such as shopping frequency, consistency in spending, choice of products, and use of discount programs correlate strongly with credit risk profiles. Importantly, it demonstrated that these behavioral patterns could significantly improve the predictive power of credit models, particularly for consumers without formal credit histories.
Grocery shopping data is recent, frequent, universal, and rich in behavioral insights. Coupled with banking data within a privacy-preserving data collaboration environment, it's opening the path to financial inclusion and protection for millions. Financial inclusion has remained out of reach for far too many, for far too long. Grocery data, used responsibly and collaboratively, may be the innovation that changes that at scale.
Available at: . Retrieved on: October 26, 2025. Adapted.

In the fragment of paragraph 2, "this represents not just a moral imperative, but also a major opportunity to unlock a new and largely untapped market", the linking words not just... but also indicate a(an)

A absolute alternative
B brief comparison
C clear contrast
D deep consequence
E emphatic addition
Texto associado
Access to affordable credit is fundamental to personal resilience and economic advancement. It helps fund housing, education, small businesses, and insurance to protect against financial shocks. Globally, 1.4 billion adults have no access to formal financial services because they lack a credit history, which is only acquired once someone has been granted credit. This paradox means millions of people are financially excluded.
This is not only a problem in emerging and developing markets, but also in developed markets like the US and the UK where millions remain underserved: approximately 45 million Americans are either credit invisible or have unscorable credit files, and around 5 million UK residents lack a mainstream credit history. For financial institutions, this represents not just a moral imperative, but also a major opportunity to unlock a new and largely untapped market through innovative and ethical data use.
Grocery shopping data is emerging as one of the most powerful alternative data sources for understanding the financial behavior of "credit invisibles". These four key characteristics highlight why grocery data is so insightful for credit scoring people with no credit history: universality, recency, granularity and frequency. Everyone buys groceries. Grocery shopping is a universal necessity that cuts across socioeconomic, geographic, and demographic boundaries. This makes grocery data uniquely representative of the broader population, which is a rare attribute among alternative data sources. Unlike many traditional data sources, grocery data is continually refreshed. Most consumers shop for groceries weekly, if not more often. This regularity offers a real-time view into consumer behavior, enabling financial institutions to assess an individual's current financial situation with striking accuracy. Grocery shopping data captures detailed behavioral signals. For example, consistent purchasing of staple goods at the same time each month can indicate budgeting discipline. Price sensitivity and use of discounts may suggest cautious financial management. A high-percentage of healthy food items and lack of junk food can be an indicator of financial responsibility. The high frequency of grocery shopping offers a dense timeline of behavioral data, allowing models to detect consistent financial habits, patterns, and anomalies. Unlike once-off data points like loan applications, grocery data builds a behavioral track record over time.
Research by scholars at Rice University, the University of Notre Dame, and Northwestern University found that variables such as shopping frequency, consistency in spending, choice of products, and use of discount programs correlate strongly with credit risk profiles. Importantly, it demonstrated that these behavioral patterns could significantly improve the predictive power of credit models, particularly for consumers without formal credit histories.
Grocery shopping data is recent, frequent, universal, and rich in behavioral insights. Coupled with banking data within a privacy-preserving data collaboration environment, it's opening the path to financial inclusion and protection for millions. Financial inclusion has remained out of reach for far too many, for far too long. Grocery data, used responsibly and collaboratively, may be the innovation that changes that at scale.
Available at: . Retrieved on: October 26, 2025. Adapted.

In the excerpt of paragraph 1, "Globally, 1.4 billion adults have no access to formal financial services because they lack a credit history", the pronoun they refers to

A formal financial services
B 1.4 billion adults
C credit history
D globally
E access
Texto associado
Access to affordable credit is fundamental to personal resilience and economic advancement. It helps fund housing, education, small businesses, and insurance to protect against financial shocks. Globally, 1.4 billion adults have no access to formal financial services because they lack a credit history, which is only acquired once someone has been granted credit. This paradox means millions of people are financially excluded.
This is not only a problem in emerging and developing markets, but also in developed markets like the US and the UK where millions remain underserved: approximately 45 million Americans are either credit invisible or have unscorable credit files, and around 5 million UK residents lack a mainstream credit history. For financial institutions, this represents not just a moral imperative, but also a major opportunity to unlock a new and largely untapped market through innovative and ethical data use.
Grocery shopping data is emerging as one of the most powerful alternative data sources for understanding the financial behavior of "credit invisibles". These four key characteristics highlight why grocery data is so insightful for credit scoring people with no credit history: universality, recency, granularity and frequency. Everyone buys groceries. Grocery shopping is a universal necessity that cuts across socioeconomic, geographic, and demographic boundaries. This makes grocery data uniquely representative of the broader population, which is a rare attribute among alternative data sources. Unlike many traditional data sources, grocery data is continually refreshed. Most consumers shop for groceries weekly, if not more often. This regularity offers a real-time view into consumer behavior, enabling financial institutions to assess an individual's current financial situation with striking accuracy. Grocery shopping data captures detailed behavioral signals. For example, consistent purchasing of staple goods at the same time each month can indicate budgeting discipline. Price sensitivity and use of discounts may suggest cautious financial management. A high-percentage of healthy food items and lack of junk food can be an indicator of financial responsibility. The high frequency of grocery shopping offers a dense timeline of behavioral data, allowing models to detect consistent financial habits, patterns, and anomalies. Unlike once-off data points like loan applications, grocery data builds a behavioral track record over time.
Research by scholars at Rice University, the University of Notre Dame, and Northwestern University found that variables such as shopping frequency, consistency in spending, choice of products, and use of discount programs correlate strongly with credit risk profiles. Importantly, it demonstrated that these behavioral patterns could significantly improve the predictive power of credit models, particularly for consumers without formal credit histories.
Grocery shopping data is recent, frequent, universal, and rich in behavioral insights. Coupled with banking data within a privacy-preserving data collaboration environment, it's opening the path to financial inclusion and protection for millions. Financial inclusion has remained out of reach for far too many, for far too long. Grocery data, used responsibly and collaboratively, may be the innovation that changes that at scale.
Available at: . Retrieved on: October 26, 2025. Adapted.

The main purpose of the text is to

A argue that customers should cultivate better buying habits so that their debt levels decrease and they can become eligible to receive credit from banking institutions.
B emphasize the need for more incisive measures to be taken by the government to curb the rise in popular debt related to monthly household purchases.
C illustrate how grocery shopping data can promote inclusion by providing insights into the financial health of individuals without a formal credit history.
D protest against the use of supermarket customers' personal data by banks and other credit institutions.
E report on the recent increase in debt among shopping center customers, due to habits that indicate consumerism.

No texto aparecem palavras como “autocontrole", "autoestima" e "autoconfiança". Segundo o Novo Acordo Ortográfico, estão também corretamente grafadas sem hífen as palavras:

A autoacusação e autooxidante
B autocarro e autoônibus
C autociclo e autohemoterapia
D autoagressão e autossuficiente
E autobservação e autorregulamentação